On this page you will find answers to common questions about your order and our products.
Simply click on the corresponding question to get a suitable answer directly.
I want my data to be deleted.
If you wish to request deletion of the data you provided when purchasing one of our products, please write an e-mail with your request for deletion to firstname.lastname@example.org.
How can I unsubscribe from the newsletter?
Every email you receive from us contains a link at the bottom that says "Unsubscribe".
Scroll down the email as all the way down and simply click on this link to unsubscribe from our newsletter and stop receiving emails from us from now on.
I have not received my book yet.
Directly after your purchase you will receive an email with the subject "Digistore24 - Order successful / Access".
In this email you will also find the download link to your purchased e-book and all further payment details.
If you did not receive this email, please check your spam folder as well.
Please note that our products are always digital products that you can access directly after purchase.
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I have not received an order confirmation by mail.
Directly after your order you will receive an email with an order confirmation. If you have purchased multiple products, you will also receive a separate mail for each product.
Normally you will receive this mail immediately after placing your order. In some cases it can take up to 10 minutes.
The email with your order confirmation comes from our payment provider Digistore24. From time to time it can happen that this e-mail gets lost in the spam folder. Therefore, be sure to check there as well.
If you have not received an e-mail after 30 minutes at the latest, please proceed as follows:
Contact our payment provider Digistore24 under the indication of the ordered product(s) and simply ask for resending the e-mail with the order details. Please also mention there the e-mail address you used for the purchase.
To contact our payment provider simply write a mail to the following e-mail address:
I would like to cancel my order.
To exercise your right of withdrawal, please proceed as follows:
Write an email to our payment provider Digistore24 that you want to cancel your ordered products:
Please be sure to include your first and last name and, if applicable, your order ID (if you have it) in your email. Please also specify exactly which product you wish to cancel.
If a refund is possible, the amount paid will be refunded to your payment method within a few banking days.
Please do not initiate a chargeback as this will incur additional fees that we will charge the buyer.
I would like to cancel my subscription.
You can cancel your subscription at any time at the end of the month. There is no minimum term with us.
To cancel a subscription, please proceed as follows:
Write an email to our payment provider Digistore24 that you want to cancel your subscription:
Be sure to include your first and last name and your order ID (if you have it) to shorten the processing time.
You should then receive a confirmation within 1-3 business days. With this, the matter is settled for you.
My question was not answered here
If your question has not been listed here and you have a question about accessing or paying for our products, please send an email with your request to the following address: